THE OAK

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1. Introduction

Welcome to The Oak of Boerne ("The Oak," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website (www.theoakofboerne.com) and engage with our services.

By using our website, you confirm that you are at least 21 years old and agree to the terms of this Privacy Policy. If you do not meet this requirement or do not agree with our policies, please refrain from using our site.

2. Information We Collect

We collect information from you when you:

• Visit our website

• Apply for membership

• Sign up for events or services

• Subscribe to our email and SMS updates

• Contact us for inquiries

The information we collect may include:

• Personal Information: Name, email address, phone number, mailing address, and any details provided on a membership application.

• Payment Information: If you make payments through our website, we may collect billing details (processed securely through third-party payment providers).

• Technical Information: IP address, browser type, operating system, device information, and browsing behavior on our site.

3. Age Restrictions for Alcohol & Tobacco Content

The Oak of Boerne provides content and services related to premium cigars, fine wines, and other alcohol-related experiences. As such:

• You must be 21 years or older to interact with our website, apply for membership, or receive promotional content related to alcohol and tobacco.

• By providing your information, you certify that you are at least 21 years of age.

• If we determine that a user is under 21, we will not process their membership or send any alcohol- or tobacco-related marketing materials.

4. Email & SMS Communications via Klaviyo

We use Klaviyo to manage our email and SMS communications, including:

• Membership updates and event invitations

• Exclusive offers and promotions (only for subscribers aged 21+)

• Important service announcements

By opting into our email or SMS marketing, you:
✅ Confirm that you are 21 years or older
✅ Consent to receive automated marketing messages from The Oak of Boerne
✅ Understand that consent is not required as a condition of membership

Opting Out of Communications

You can opt out at any time by:

• Clicking "unsubscribe" in emails

• Replying "STOP" to SMS messages

Your phone number and email will only be used for The Oak’s communications and will not be shared with third parties for marketing purposes.

⚠ SMS Disclaimer: Message and data rates may apply. Frequency of messages varies.

5. SHAFT Compliance – Alcohol & Tobacco SMS Marketing

Because The Oak of Boerne’s services include alcohol and tobacco-related content, we follow SHAFT compliance guidelines for SMS and email marketing.

• We do not send SMS messages promoting alcohol or tobacco products directly.

• SMS messages will only contain event reminders, membership updates, and general club news.

• All alcohol- and tobacco-related promotions are sent via email to users who have explicitly opted in and verified their age.

• We reserve the right to verify your age before sending any alcohol- or tobacco-related marketing content.

🚨 Important: Some mobile carriers may block SMS messages containing alcohol or tobacco-related terms. If you are not receiving our SMS messages, check your carrier’s restrictions or subscribe to our email updates instead.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve functionality and user experience

• Analyze site traffic and trends

• Personalize content and marketing

Klaviyo may also use cookies to help us better understand how you interact with our emails and website. You can manage cookie preferences in your browser settings.

7. Third-Party Services

To operate efficiently, we work with trusted third-party services, including:

• Klaviyo for email and SMS marketing

• Payment processors for secure transactions

• Website analytics to improve user experience

These providers are required to protect your data and comply with privacy laws. However, we are not responsible for the privacy practices of external websites linked on our site.

8. Data Security

We implement industry-standard security measures to protect your personal information. While we strive to protect your data, no system is completely secure. If you suspect any unauthorized access, please contact us immediately.

9. Your Rights & Choices

You have the right to:

• Request access to your personal data

• Request corrections or updates

• Opt out of marketing communications

• Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at [Insert Contact Email].

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Your continued use of our website signifies acceptance of any updates.

11. Contact Us membership@theoakofboerne.com

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